Frequently Asked Questions

Q: Does the price include set up and delivery?

A: Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax. We do not lift equipment over fences or air conditioning units. We require a clear path to the setup area.

Q: Do you deliver to other cities?

A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.

Q: Does the standard 6-hour rental time include your set up time?

A: No. We arrive early to set up so you get the entire rental time to play.

Q: When do you set up?

A: That depends on how many rentals we have that day. Generally, we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.

Q: We´ve rented some really dirty bounces/slides from other companies in the past. Are they always that dirty?

A: No. The bounce/slide should be clean when you get it. Plum Fun Party Rentals cleans and disinfects after every rental.

Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the bounce/slide unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Q: What about parks? Do parks have electricity?

A: We love setting up at parks but most parks DO NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first-come/first-serve so get your spot early in the day. Check with your city’s Parks and Recreation Department to determine if they require a permit for the inflatable as well as a Certificate of Liability from us.

Q: What payments do you take?

A: Cash, Business Check or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash. We do not take personal checks.

Q: What if we need to cancel?

A: Please check out our policies page for details.

Q: Do you require a deposit?

A: Yes all orders require a $50 Credit Card deposit. The deposit is fully refundable if you cancel your order at least 8 days prior to your rental date. We require 14-day cancellation during the month of October. If you cancel between 2-7 days prior to your rental you will be given a raincheck that is good for 1 year.

Q: How big are the bounces/slides?

A: Many of our bounces range between 13’x13′ and 15´x15´. Our slides range between 14′ and 20′ tall. Please note the space required for each bounce/slide (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Bounces/slides need room to be staked, require room for the blower and can´t rub against walls or trees as these may damage the unit. The sizes listed with each bounce/slide include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big bounces/slides? Any special requirements?

A: Check the requirements listed with each unit. Also, make sure you have at least a 4´ access to the area where it will be set up. The bounces/slides can weigh up to 650 pounds so we need a clear path with ample room. Please note our personnel do not remove/replace gates or fence panels.

Q: What surfaces do you set up on?

A: We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can’t set up on any type of rocks as the constant rubbing will wear through the vinyl bounces/slides.

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you’ve ordered or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, use of silly string, etc.) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don’t want you or ourselves to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

Plum Fun Party Rentals Proudly Provides Bounce House, Water Slide, Carnival Game, Concession Rentals and More for Birthday Parties, School Carnivals, Church Festivals, Company Picnics, Corporate Events, and Graduation Parties to Dallas / Fort Worth Communities Including:

Alvarado
Arlington
Azle
Bedford
Benbrook
Burleson
Crowley
Euless

Everman
Forest Hill
Fort Worth
Grand Prairie
Grapevine
Hurst
Joshua
Justin

Keene
Keller
Kennedale
Lake Worth
Lillian
Mansfield
Newark
North Richland Hills

River Oaks
Roanoke
Saginaw
Southlake
Trophy Club
Watauga
White Settlement