Cancellation Policy

Rainy/Cold/Windy Days

We make every effort to set up for each and every rental reservation, however, safety is our top priority.  Plum Fun Party Rentals reserves the right to make the final decision to cancel a rental due to inclement weather defined as 20+ SUSTAINED winds, rain, and/or temperatures below 40 degrees Fahrenheit.   If this occurs, we will contact you the day prior or the morning of your event to discuss options.  We can not set up in high winds or if it is actively raining in your area.  Very few days in Texas are complete rain outs.  We will make every effort to deliver between rain showers.  If the customer chooses to have the unit delivered in uncertain weather conditions, and we are unable to set up once we arrive due to rain, wind, snow, etc, there will be a $50 fee.  See Below.

WARNING:  INFLATABLE UNITS MUST NEVER BE USED WHEN WET INSIDE (except for water slides and combos designed to be used wet) and/or WHEN WINDS ARE SUSTAINED 20 MPH OR MORE.  Inflatables become very slippery and dangerous when wet.  In these cases, the inflatable unit MUST be evacuated and deflated until the winds die down and/or the rain stops.  Once the storm passes, re-inflate the unit and dry off the inside before using the unit again.

Weather Cancellation Policy

Inclement weather cancellations DO NOT incur a fee.  HOWEVER, the customer must call to cancel and it may ONLY be done WITHIN ONE DAY of the event and must be BEFORE the driver arrives.  We do not accept weather cancellations for cold cloudy days with 40 percent or less chance of scattered showers unless the temperature is 40 degrees Fahrenheit or below or it is actively raining in your area 2 hours before your rental period.

NOTE: We do not accept cancellations for wet muddy yards.  If it rained the day, night, or morning before your event and you are concerned about how wet your yard is, don’t worry — we have you covered.  We have heavy duty tarps to place under the inflatable.  If you would like additional tarps, call the office and arrange with the representative to have them delivered for a nominal fee.  These must be requested before the driver leaves with your delivery.

Refund Policy

During uncertain weather conditions, if the customer agrees to keep the unit for the term of the rental period and it begins to rain and storm AFTER unit is DELIVERED and SET UP, there will be NO refunds, rain checks or concessions.  There will also be NO REFUND if we have to remove a rental piece or shut down an event early in case of unsafe conditions, including but not limited to inclement weather.

Plum Fun Party Rentals Proudly Provides Bounce House, Water Slide, Carnival Game, Concession Rentals and More for Birthday Parties, School Carnivals, Church Festivals, Company Picnics, Corporate Events, and Graduation Parties to Dallas / Fort Worth Communities Including:

Alvarado
Arlington
Azle
Bedford
Benbrook
Burleson
Crowley
Euless

Everman
Forest Hill
Fort Worth
Grand Prairie
Grapevine
Hurst
Joshua
Justin

Keene
Keller
Kennedale
Lake Worth
Lillian
Mansfield
Newark
North Richland Hills

River Oaks
Roanoke
Saginaw
Southlake
Trophy Club
Watauga
White Settlement